Customer Service Justification Assignment Example | Topics and Well Written Essays - 500 words

Customer Service Justification - Assignment Example This report was written to help Crane Worldwide to solve the rising demand for round the clock customer service. The company has been growing at a very fast pace, which is why it is currently overwhelmed by many customer service demands. The report analyzes two alternatives, Telecommute (Alternative A) and Hiring of Personnel in different time zones (Alternative B). The company requires the alternatives to be evaluated based on cost, desirability, implementation, teamwork, and time management. An extensive evaluation of the two methods shows that Crane Worldwide would benefit more if it implements Alternative A. It is cheaper, faster, and better than Alternative B. Overview of Alternatives The following two alternatives considered in this report meets Crane Worldwide criteria: Alternative A – Telecommute: The Company can opt to hire customer service representatives from one country who can telecommute. It is flexible and fast relatively cheaper. Currently, many global companie s are using this approach to meet the extra customer service demand. Alternative B – Hire personnel in different time zones: The Company can decide to hire workers in different time zones, which makes it possible to adopt the â€Å"follow-the-sun† approach to customer care service. It means customers can be served anywhere anytime. The services not interrupted by the time. The creation of different teams in different time zones means that can be divided to meet the needs of all the customers. Criteria

Problems and Opportunities created by having too much data, and what Essay

Problems and Opportunities created by having too much data, and what to do about them - Essay Example This in itself presents possible profits and disadvantages to the handling of large data. Big Data has the ability to revolutionize not just education, but also research. Imagine a world where people have easy access to a large database that has all the necessary aspects that can be needed in a student’s academic performance. This information can be used to plan the most effective designs of education, starting from writing, reading, and math, to progress college-level, courses. It is believed widely that the usage of Big Data in information technology can help lessen the health care costs while improving its quality by making care more personalized, proactive and basing it on more extensive continuous monitoring that are home based. Through such implementations, the U.S. government yearly estimates a saving of 300 million dollars. In addition, there have been persuasive cases made for the contribution of Big Data, for instance in urban planning through high-fidelity fusion of geographical data, intelligent transportation through visualization and analysis of detailed and live road network data. Environmental modeling and mart materials occur through the new genome materials initiative. Financial systematic risk analysis occurs through integrated analysis of a contracting web to find dependence between homeland security and financial entities. Computational social sciences is a new methodology fast growing in popularity because of the lowered cost of attaining data and computer security mainly through analysis of events and logged information largely known as (SIEM) Security Information and Event Management. All these application have proved to be beneficial in a large scale (Davenport & Dyche, 2013). While, the potential benefits of Big Data are real and significant, there still remain many challenges that are related to